Privacy and cookies policy

Last updated: 17 August 2026

Twinnedit Limited (“Twinnedit”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and use.

This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you:

visit or use https://www.twinnedit.com/ (the “Website”);
contact us;
request a demonstration of the Twinnedit platform;
communicate with us by email, telephone or other means; or
otherwise interact with Twinnedit in connection with our services.

This policy should be read together with our Website Terms and Conditions.

Twinnedit Limited is a private limited company registered in England and Wales.

1. Who is responsible for your information?

Twinnedit Limited is the data controller for personal information processed in connection with this Website and our direct business interactions, except where we process personal information solely on behalf of a customer as a processor or service provider under a separate agreement.

Where Twinnedit processes information contained within a customer’s building, resident, occupant, employee, asset or safety-management systems on behalf of that customer, the customer may be the data controller and Twinnedit may act as its data processor. In those circumstances, the relevant customer’s privacy notice and contractual arrangements may also apply.

2. Information we may collect

Depending on how you interact with us, we may collect:

Information you provide directly

For example, when you complete a contact form, we may collect:

your full name;
company or organisation name;
email address;
telephone number;
information contained in your enquiry or message;
information you provide when discussing our services; and
any other information you voluntarily provide to us.

Information collected automatically

When you visit our Website, we may collect certain technical information, such as:

IP address;
browser and device type;
operating system;
approximate location derived from technical information;
pages visited and interactions with the Website;
referring website or source;
dates and times of visits;
Website performance and diagnostic information; and
information collected through cookies and similar technologies.

The information actually collected will depend on the Website’s configuration and the services and technologies in use at the relevant time.

Information from other sources

We may receive information about you from:

organisations you work for;
our business partners and professional advisers;
publicly available business information;
event organisers or industry networks;
service providers supporting our Website or business; and
other lawful sources.

3. How we use your information

We may use personal information to:

respond to enquiries and requests;
arrange and conduct product demonstrations;
communicate with you about Twinnedit and our services;
provide, administer and improve our Website;
provide customer and technical support;
manage our business relationships;
understand how visitors use and interact with our Website;
maintain Website security and prevent fraud, misuse or unauthorised access;
maintain appropriate business and technical records;
comply with legal and regulatory obligations;
establish, exercise or defend legal claims; and
carry out other purposes explained to you when information is collected.

We will not use your personal information for purposes that are incompatible with those described in this policy unless we are permitted or required to do so by law.

4. Our lawful bases for processing

Under the UK GDPR, we rely on one or more lawful bases depending on the circumstances.

These may include:

Consent

We may rely on your consent where the law requires consent, including where applicable for non-essential cookies and certain forms of electronic marketing.

You can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Contract

We may process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests

We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

Examples may include operating and improving our Website, managing business relationships, maintaining information security, preventing misuse and managing our business.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Vital interests

In limited circumstances, we may process information where necessary to protect someone’s vital interests.

We will identify the applicable lawful basis where appropriate and where required by law.

5. Direct marketing

We may contact business contacts about Twinnedit’s products, services, events or other relevant business information where permitted by applicable law.

Where consent is required, we will obtain it before sending relevant marketing communications.

You can object to direct marketing or unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us using the details below.

Please note that opting out of marketing does not prevent us from sending non-marketing communications that are necessary for an existing business relationship or otherwise permitted by law.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

A cookie is a small text file stored on your device when you visit a website. Similar technologies can include pixels, tags, scripts, local storage and other technologies that store information on, or access information from, your device.

We may use these technologies for purposes including:

enabling the website to function
maintaining security
remembering preferences
understanding Website usage
measuring Website performance
improving the website
other purposes disclosed through our cookie consent mechanism

Strictly necessary cookies

Some cookies or similar technologies may be strictly necessary for the website or a service you have requested to operate.

Where permitted by applicable law, these technologies may be used without consent because they are necessary to provide the relevant service.

Analytics and performance cookies

Where we use analytics or performance technologies that are not strictly necessary, we will seek your consent before placing or using them where required by law.

These technologies may help us understand how visitors use the Website and identify areas for improvement.

Marketing or advertising technologies

If we use cookies, pixels or similar technologies for advertising, remarketing, behavioural tracking or other marketing purposes, we will obtain consent where required by law.

Third-party technologies

Some Website functions may involve third-party providers whose technologies may store or access information on your device or process personal information.

The providers and technologies used may change from time to time. Where applicable, information about the relevant cookies and technologies, their purposes, providers and duration should be made available through our cookie consent mechanism.

We do not intend this policy to constitute a complete cookie inventory. Our current cookie banner/consent management tool should be treated as the operational record of the cookies and similar technologies actually deployed on the Website.

7. Managing cookie preferences

Where non-essential cookies are used, you should be given an opportunity to accept or reject them before they are placed or used, where required by law.

You can also control cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of the Website.

If you previously provided consent to non-essential cookies, you may withdraw or change your preferences through the Website’s cookie settings mechanism, where available.

Under applicable UK rules, consent should be freely given, specific, informed and based on a clear affirmative action. Simply continuing to browse a website does not, by itself, constitute valid consent to non-essential cookies.

8. Who we share personal information with

We may share personal information with trusted third parties where necessary for the purposes described in this policy.

These may include:

Website hosting and infrastructure providers;
IT, security and technical support providers;
email and communications providers;
customer relationship management and business administration systems;
analytics providers, where applicable;
professional advisers, including lawyers, accountants and insurers;
payment or financial service providers, where relevant;
suppliers and subcontractors providing services to Twinnedit;
regulators, government bodies, law enforcement or courts where legally required; and
prospective purchasers, investors or advisers in connection with a corporate transaction.

We require appropriate third parties to protect personal information and only process it in accordance with applicable law and our instructions where they act as processors on our behalf.

We do not sell your personal information.

9. Your data protection rights

Subject to applicable legal conditions and exemptions, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to processing;
request portability of certain information;
withdraw consent where processing is based on consent; and
object to direct marketing.

You also have the right to complain to the UK’s data protection regulator.

To exercise your rights, please contact us using the details in section 15.

We may need to request information from you to verify your identity before responding to a request. that we can consider appropriate action.

10. Third-party websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy notices of any external websites you visit.

11. Contact us

If you have questions about this Privacy & Cookies Policy, wish to exercise your data protection rights, or have a privacy concern, please contact Twinnedit using the contact details published on our Website.

Twinnedit Limited
511 Bloxwich Road
Walsall
England
WS3 2XA

Website: https://www.twinnedit.com/

You can also contact us through our Website contact page.

12. Complaints

We would encourage you to contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.

Information about making a complaint is available from the ICO’s website.

13. Changes to this policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our services, Website, technology, legal requirements or privacy practices.

When we make material changes, we will take reasonable steps to bring them to your attention.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

14. Important information about this policy

This policy is intended to provide clear information about Twinnedit’s privacy and cookie practices. It should be reviewed against Twinnedit’s actual technical configuration, contracts, data flows, suppliers, marketing practices and cookie inventory before publication.

In particular, Twinnedit should complete a cookie/technology audit and ensure that the Website’s cookie consent mechanism accurately reflects every non-essential cookie, script, pixel, tag or other storage/access technology actually deployed.

This policy does not replace any customer-specific data processing agreement or other contractual data protection terms that may apply when Twinnedit processes personal information on behalf of a customer.