Newlon
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Newlon
Newlon 47 Higher-Risk Buildings (HRBs) alongside a wide range of residential properties
Newlon is a long-established housing association managing more than 8,000 homes across London, with a strong focus on providing high-quality, affordable housing and supporting diverse communities. The organisation is responsible for a diverse portfolio that includes 47 Higher-Risk Buildings (HRBs) alongside a wide range of residential properties across the capital. To ensure the safety, effective management and long-term sustainability of its assets, Newlon relies on accurate and trusted building information to support building safety compliance, informed decision-making, efficient estate management and the protection of residents while safeguarding its long-term investment.
The challenge
The introduction of the Building Safety Act (BSA) highlighted the need for Newlon to centralise its Golden Thread information. Without a single source of truth, building data was held across different systems, creating the risk of inconsistent information and affecting confident decision-making. As part of its strategic objectives, Newlon wanted to simplify building information management so it could be easily accessed and understood by both internal teams and external partners. This ensuring knowledge retention through organisational change while enabling a more proactive response to evolving building safety requirements.
Twinnedit's approach
Twinnedit adopted a measured, collaborative approach to ensure the project was delivered efficiently while keeping customer safety at the forefront. Working closely with multiple departments, the team coordinated activities, managed deadlines, and maintained clear communication throughout the process. Accurate, reliable building information was captured and validated to support compliance and informed decision-making. Building surveys and scanning were carefully planned to minimise disruption to residents, allowing day-to-day activities to continue. By combining technical expertise with proactive project management, Twinnedit delivered a structured, customer-focused solution that met both operational and regulatory requirements.
What did Twinnedit deliver?
Capture
- Measured Building Surveys
- Laser Scanning
- Drone Surveys
- Reality Capture
- Photography
- Asset Capture
Create
- Building Drawings
- Building Information Models (BIM) / Digital Twins
- Digital Building Records
- Golden Thread Information
- Building Condition Information
- Virtual Walkthroughs
- Building Videos
- Infographics
Connect
- Existing Drawings
- Existing Documents
Maintain
- Continuous Building Assurance
- Platform Management
- Golden Thread Maintenance
- Safety Case Reporting
Share
- Resident Portal
- Resident Personal Emergency Evacuation Plan (RPEEP)
- Emergency Services Portal – in development
- Contractor Portal
Capture
- Measured Building Surveys
- Laser Scanning
- Drone Surveys
- Reality Capture
- Photography
- Asset Capture
Create
- Building Drawings
- Building Information Models (BIM) / Digital Twins
- Digital Building Records
- Golden Thread Information
- Building Condition Information
- Virtual Walkthroughs
- Building Videos
- Infographics
Connect
- Existing Drawings
- Existing Documents
Maintain
- Continuous Building Assurance
- Platform Management
- Golden Thread Maintenance
- Safety Case Reporting
Share
- Resident Portal
- Resident Personal Emergency Evacuation Plan (RPEEP)
- Emergency Services Portal – in development
- Contractor Portal
Measurable results
Buildings Surveyed
Digital Twins Created
Drawings Produced
Safety Case Reports
Residents Supported
Time Saved
Onboarding process for new staff
Working with Twinnedit has been a genuinely collaborative experience. Their team is always responsive, with someone available to answer questions and provide support whenever it’s needed. They’re open to new ideas, willing to discuss changes, and regularly share innovations and upcoming developments that could benefit us. Throughout the project, they’ve made us feel like a valued partner, ensuring we’re involved in the process and helping us get the most from the platform.
The outcome
Newlon has established a more robust and accessible Golden Thread, making it easier to identify information gaps and maintain accurate building records. Interactive walkthroughs have simplified the process of locating building elements and communicating their locations to internal teams and contractors, including critical assets such as gas infrastructure. Accessing key information has also become significantly faster, with measurements and external building details readily available through drone imagery, enabling more efficient planning, maintenance and decision-making.
Looking back
The greatest value from the project has come from the 3D building models, exterior drone imagery and interactive walkthroughs, which have made building information more accessible and practical for day-to-day operations. Reflecting on the project, Newlon's advice to other organisations would be to prioritise resident engagement from the outset. Bringing residents along on the journey from the beginning can help build understanding, encourage participation and foster greater engagement throughout the implementation process.